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Our Terms & Conditions

Please arrive with plenty of time to find the studio, change and be ready to begin warmup at the advertised start time of your class. Being on time is as safety issue. We ask you to respect your instructors, other students and your own headspace by arriving on time. Venus Pole Ltd reserves the right to not let you join class if you are more than 10 minutes late and no refund will be given. Waitlist spots will be allocated if you are more than 10 minutes late.

Payment for classes and Practice Time is via TeamUp linked with Stripe.
Payment for studio hire, parties and events are taken through bank transfer/Xero.
Bookings are not final until payment is received in full.

Class Cancellations
We have a strict 24 hours’ notice cancellation policy. Cancellations may be made up to 24 hours prior. If made under 24 hours before the start time of the class, your payment will be lost. This applies even if you have booked under 24 hours prior to your class. No transfers between students are allowed. If you do not attend your class, the class will be charged in full. We do not allow refunds or credits for no shows due to illness, injury, pregnancy, personal or professional commitments or unforeseen circumstances without providing 24 hours notice. No credit or transfer will be given without 24 hours notice.
Cancellations made with more than 24hrs notice will be given a credit to be used for classes of the same price.

Once purchased, workshop booking are non-refundable or transferrable.

Class Packs
Class packs are subject to expiry as detailed on Teamup. Packs are non-refundable.

Private Sessions
Private Sessions are booked and paid directly through the instructor and are subject to the instructor’s own terms and conditions.

General No Nos
All jewellery that comes in contact with the pole must be removed to avoid damage to the equipment and potential injury to you.
To avoid risk of choking please do not chew gum in class.
Everyone is Welcome at Venus Pole. Racism, Sexism, Homophobia, Transphobia or discrimination of any kind will not be tolerated.

Anyone known to be intoxicated at the time of class will not be allowed to participate and no refund will be issued.

Venus Pole Ltd reserves the right to make alterations to classes booked. We aim to rarely do so, but sometimes it might be necessary due to circumstances beyond our control. This applies to start dates, times, instructor availability, content, workshops and private parties. We will notify you of any changes and endeavour to provide an alternative to any cancelled class.

Age Limit
An age limit of 18years+ applies to Pole & Aerial Classes.

Health and Safety
All participants are required to sign a waiver. If you have any reservations regarding your health please contact the studio to discuss options. It is your responsibility to let your instructor know of any illness, injury or condition that may impact you during class.
Venus Pole's Instructors are highly trained and experienced. You will abide by their instructions and not attempt moves unless advised.

Practice Time
When booking practice time slots you acknowledge that you are responsible for a safe warmup and cooldown and will train at a level appropriate to your experience and physical limitations. Teaching other students is not allowed.

If you know you are pregnant please contact the studio to discuss contraindications and your training moving forward.

Lost Property
Any lost property will be stored at the studio for 2 weeks before being donated/disposed of. Any property brought into the premise is your responsibility. Venus Pole Ltd is not responsible for any theft of property.

Filming and Photography
If you wish to film your instructor’s demonstration, please always ask their permission. You are welcome to film or photograph yourself doing moves or combos. Filming or recording the entire class including warmup is not permitted. Please be mindful of people in the background of your video and ask their permission before recording.
Instructors and staff will always ask permission to film or photograph during classes and further permission if publishing the content.

Personal information
When you create an account with us via Teamup, we collect the necessary information,
voluntarily provided by you to enable you to sign up for sessions on your own, and for us to track your attendance and payments. Information we collect may include but not be limited to first name, last name, email address, payment details, home address. Venus Pole Ltd is registered with the Information Commissioner's Office and operates within the GDPR/Data Protection Act 2018.

Venus Pole reserves the right to alter these Terms & Conditions.

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